Job Description

Job Title: Senior Event Technician

Location: London

Our client is a leading Audio Visual Integrator dedicated to delivering exceptional events and presentations. They pride themselves on providing top-notch audiovisual solutions to ensure the success of every event, from town halls and special occasions to VIP meetings. As part of our commitment to excellence, we are seeking a highly skilled and experienced Senior Event Technician to join our dynamic team.

Key Responsibilities:

• AV Event Management:

  • Track and manage all AV Event requests via the client booking portal.
  • Direct and manage all onsite events within large Presentation & Event spaces.
  • Provide white glove service, managing technical logistics for large complex events, town halls, special events, and VIP video meetings.

• Client Interaction:

  • Conduct planning meetings with client event organizers to ensure the correct technology is being used for successful meetings/events.
  • Generate daily reports and contact VIP clients to establish the full nature of meetings and equipment/meeting room setup requirements.
  • Conduct client debriefs, obtain customer feedback, and discuss areas for continual improvement.

• Operating Procedures:

  • Devise, document, maintain, and implement operating procedures for key event spaces.
  • Mentor AV Technicians to cover/support events as required.

• Vendor Collaboration:

  • Work with vendors for AV rental and staging of events as required.

• Collaboration and Communication:

  • Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events.
  • Locate faults or problems and provide solutions on a second/third-line basis.

• Equipment Management:

  • Ensure fault tickets are logged via the client ticketing portal and resolved within SLA.
  • Support/manage software/firmware updates once instructed/change control.
  • Manage equipment repairs within key event spaces in collaboration with the technical manager.

• Studio Operations:

  • Setup, test, operate, and break down studio equipment.
  • Provide advice and support to users at all levels on studio equipment, connectivity, and applications.
  • Act as a production consultant for key larger events.
  • Collaborate with client teams to support filming and editing requests.

• Technical Expertise:

  • Troubleshoot studio-related technology issues to complete resolution when problems occur.

Experience and Qualifications:

• Certification in Axis CTS.
• QSYS Level 1 Designer.
• Cisco expertise.
• Samsung proficiency.
• Shure Level 1 Institute certification.
• Yamaha competence.
• Dante certification.
• Lightware MX2M knowledge.
• Extron proficiency.