Job Description
Job Title: Senior Event Technician
Location: London
Our client is a leading Audio Visual Integrator dedicated to delivering exceptional events and presentations. They pride themselves on providing top-notch audiovisual solutions to ensure the success of every event, from town halls and special occasions to VIP meetings. As part of our commitment to excellence, we are seeking a highly skilled and experienced Senior Event Technician to join our dynamic team.
Key Responsibilities:
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AV Event Management:
- Track and manage all AV Event requests via the client booking portal.
- Direct and manage all onsite events within large Presentation & Event spaces.
- Provide white glove service, managing technical logistics for large complex events, town halls, special events, and VIP video meetings.
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Client Interaction:
- Conduct planning meetings with client event organizers to ensure the correct technology is being used for successful meetings/events.
- Generate daily reports and contact VIP clients to establish the full nature of meetings and equipment/meeting room setup requirements.
- Conduct client debriefs, obtain customer feedback, and discuss areas for continual improvement.
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Operating Procedures:
- Devise, document, maintain, and implement operating procedures for key event spaces.
- Mentor AV Technicians to cover/support events as required.
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Vendor Collaboration:
- Work with vendors for AV rental and staging of events as required.
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Collaboration and Communication:
- Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events.
- Locate faults or problems and provide solutions on a second/third-line basis.
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Equipment Management:
- Ensure fault tickets are logged via the client ticketing portal and resolved within SLA.
- Support/manage software/firmware updates once instructed/change control.
- Manage equipment repairs within key event spaces in collaboration with the technical manager.
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Studio Operations:
- Setup, test, operate, and break down studio equipment.
- Provide advice and support to users at all levels on studio equipment, connectivity, and applications.
- Act as a production consultant for key larger events.
- Collaborate with client teams to support filming and editing requests.
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Technical Expertise:
- Troubleshoot studio-related technology issues to complete resolution when problems occur.
Experience and Qualifications:
- Certification in Axis CTS.
- QSYS Level 1 Designer.
- Cisco expertise.
- Samsung proficiency.
- Shure Level 1 Institute certification.
- Yamaha competence.
- Dante certification.
- Lightware MX2M knowledge.
- Extron proficiency.