Company Overview

Our client is a leading global audio-visual integrator, who provides AV and event services to a wide range of clients across the world. We are seeking a highly experienced Commissioning Engineer to join the growing team.

Job Summary

This is an exciting opportunity for a skilled and motivated individual to play a key role in ensuring the successful commissioning of our clients' AV equipment. You will be responsible for overseeing all aspects of the commissioning process, from initial set-up to final testing and handover.

Key Responsibilities

• Collaborate with internal departments, clients, and contractors to ensure seamless project execution.
• Commission AV systems, encompassing electronics, mechanics, and optics, to meet client specifications.
• Implement innovative solutions and leverage proven technologies to deliver optimal results.
• Perform physical installation and set-up of AV systems to validate concepts.
• Manage all aspects of interfacing AV systems with client buildings, including both hardware and software integrations.
• Conduct on-site commissioning and configuration programming.
• Respond to service callouts and perform on-site maintenance as required.
• Uphold the company's high standards of professionalism in all interactions.
• Continuously develop your expertise in specific areas of AV technology to become a valuable resource for the team.

Desired Skills and Qualifications

• Strong technical knowledge of electronics and AV systems.
• Excellent planning and organizational skills.
• Ability to prioritize tasks and work effectively under pressure.
• High level of computer literacy.
• Strong teamwork and collaboration skills.
• Creative problem-solving abilities.
• Excellent communication skills, both written and verbal, with the ability to adapt your communication style to different audiences.
• Meticulous attention to detail and a commitment to quality.
• Organized and flexible approach to work, with the ability to handle diverse tasks

Job Title: Technical Support Engineer

Location: London

Company Overview:

Join a leading audiovisual integration business dedicated to delivering cutting-edge solutions to clients across various industries. We pride ourselves on our commitment to excellence and innovation, and we're currently seeking a skilled Technical Support Engineer to join our dynamic team.

Key Responsibilities:

Provide technical support to clients and internal teams, troubleshooting issues with AV systems and equipment.

Collaborate with project managers and engineers to understand project requirements and provide technical expertise throughout the project lifecycle.

Conduct remote diagnostics and troubleshooting to resolve technical issues efficiently.

Assist with on-site support as needed, including installation, configuration, and testing of AV systems.

Document support activities, including solutions provided and lessons learned, to contribute to knowledge sharing and process improvement.

Stay up-to-date on the latest AV technologies and industry trends to provide informed support and recommendations.

Desired Skills and Qualifications:

Previous experience in a technical support role, preferably within the audiovisual industry.

Strong understanding of AV systems, including audio, video, control systems, and networking.

Proficiency with diagnostic tools and software for troubleshooting AV equipment.

Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.

Strong problem-solving skills and the ability to work effectively under pressure.

Customer-focused mindset with a commitment to providing exceptional service.

Ability to work independently and as part of a team in a fast-paced environment.

Relevant certifications (e.g., AVIXA CTS, Crestron, Extron) are a plus.

We're seeking an Audio Visual Commissioning Engineer to join a premier integrator. In this role, you'll oversee the commissioning process of AV systems, ensuring they meet top standards of performance and functionality.

Responsibilities:

Collaborate with internal teams, clients, and contractors to grasp project requirements and specifications.
Design and commission AV systems, utilizing established technology and exploring inventive solutions for unique challenges.
Physically set up and test system components to demonstrate functionalities and validate concepts.
Integrate AV systems seamlessly into client buildings, managing both hardware and software interfaces.
Perform on-site commissioning, configuration, and troubleshooting to ensure peak system performance.
Offer technical support and training to clients on operating and maintaining their AV systems.
Stay abreast of the latest AV technologies and industry trends through ongoing learning and research.
Enhance team success by sharing knowledge, fostering effective collaboration, and maintaining a positive demeanor.
Requirements:

At least 2-3 years of experience as an Audio Visual Commissioning Engineer or in a similar role.
Solid grasp of AV systems, encompassing audio, video, control systems, and networking.
Demonstrated ability to troubleshoot and resolve technical issues efficiently.
Excellent communication, interpersonal, and teamwork abilities.
Capacity to work autonomously and manage multiple projects concurrently.
Detail-oriented mindset with a dedication to delivering top-notch work.
Passion for technology and a drive for continuous learning and development.

Job Overview:
We are seeking a skilled Audio Visual Technician to join a growing integrator. As an Audio Visual Technician, you will be responsible for the installation, maintenance, and troubleshooting of audio visual equipment in various settings. This is a hands-on role that requires technical expertise and the ability to work independently.

Responsibilities:
- Install, configure, and test audio visual equipment such as projectors, sound systems, video conferencing systems, and lighting systems
- Set up and operate audio visual equipment for events, meetings, and presentations
- Perform routine maintenance and repairs on audio visual equipment
- Troubleshoot technical issues and provide timely solutions
- Collaborate with clients to understand their audio visual needs and provide recommendations
- Ensure all equipment is properly stored and maintained
- Stay up-to-date with the latest audio visual technologies and trends

Skills:
- Strong knowledge of Ethernet networks and network installation
- Ability to telecommunicate effectively with clients and team members
- Proficiency in equipment repair and electrical troubleshooting
- Familiarity with hand tools used in audio visual installations

Qualifications:
- Proven experience as an Audio Visual Technician or similar role
- Excellent problem-solving skills and attention to detail
- Strong communication and customer service skills

Job Title: Field Service Engineer

Location: London

Company Overview:

We are recruiting for a leading provider of cutting-edge AV/VC/UC solutions, committed to delivering unparalleled service and support to our clients across various industries. As they continue to expand their operations and are seeking a skilled Field Service Engineer to join the team.

Key Responsibilities:

Perform field service engineering work as required, ensuring the seamless operation of AV/VC/UC systems.

Conduct onsite service engineering covering client sites as necessary.

Coordinate and support site activities and events, providing technical assistance as needed.

Execute preventative maintenance calls to uphold system reliability and performance.

Rotate among client sites as required, offering technical expertise and support.

Conduct site surveys to assess system requirements and propose solutions.

Execute small works installations, ensuring successful handover to clients.

Work on a rotational shift basis when required to accommodate client needs.

Complete necessary administrative tasks to support engineering activities.

Desirable Skills:

Proficiency in AV/VC/UC technologies, with a strong technical background.

Ability to effectively manage client communications and escalations, ensuring client satisfaction.

Demonstrated ability to remain calm under pressure and take responsibility for resolving issues.

Strong multitasking and prioritization skills to manage various tasks effectively.

Excellent communication skills, both verbal and written, for clear client interaction.

Meticulous attention to detail to ensure accuracy and quality in work.

Organizational skills to maintain efficient workflows and documentation.

Flexible approach to adapt to evolving client needs and project requirements.

Our client is a leading provider of innovative audio-visual solutions, committed to delivering exceptional technology experiences for their clients. We are seeking an ambitious and experienced Business Development Manager to join our dynamic team and drive growth in existing higher education, public sector, and corporate accounts while expanding our client base.

Job Purpose:
As a Business Development Manager, you will proactively manage and grow business from existing accounts and new prospects in the higher education, public sector, and corporate sectors. This role requires taking full ownership of client relationships, conducting regular site visits, and ensuring prompt responses for quotations and query resolution. You will work closely with our design team to deliver exceptional technical support, meeting and exceeding sales and margin targets while ensuring exemplary client satisfaction.

Key Responsibilities:

Achieve/exceed revenue, margin, and service attachment expectations against targets.
Employ a consultative sales approach to understand customers' Audio-Visual and Unified-Communication needs.
Deliver compliant and professionally produced sales quotations and proposals within customer-defined/agreed timeframes.
Follow up on leads, close sales, and develop the existing client base.
Provide sales reports and pipeline updates, contributing to strategic activities and target growth.
Increase volume of maintenance contract sales and ensure promoter score retention through customer satisfaction surveys.
Conduct proactive, friendly sales support to clients and colleagues.
Demonstrate equipment, arrange demonstrations, and represent the company at events, client demos, and trade shows.

Desired Skills and Experience:

Proven track record in developing and selling integrated AV systems to the corporate, education, and/or public sector.
Comprehensive knowledge of installed audio-visual and unified-communication systems, including display systems, audio systems, signal processing, conferencing, and control equipment.
Understanding of marketing principles and features-benefits-solutions selling.
Strong communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams.

Key Performance Indicators:

Consistently achieve targets and KPIs set by the management team.
Measure and report the success of bid and win rates.
Achieve/exceed revenue, margin, and service attachment expectations against targets.
Ensure accuracy of the sales pipeline for weekly reporting.
Maintain high promoter score retention for responsible client accounts.

Benefits:

Company car with full maintenance or allowance for an equivalent package.
Private healthcare.
Generous pension scheme.
Opportunities for personnel development with a dedicated budget.
Some international travel required for trade events, client visits, or training activities.

Job Title: Audio Visual Project Manager

Job Summary:
We are seeking an experienced Audio Visual Project Manager to oversee the end-to-end management of complex AV projects. The successful candidate will play a pivotal role in project delivery, encompassing client liaison, meticulous planning, technical design implementation, coordination, and financial management. This dynamic position involves travel to project sites and design team meetings, ensuring compliance with company standards, health and safety regulations, and client satisfaction.

Key Responsibilities:

Project Management:

Oversee and manage complex AV projects from initiation to completion.
Ensure adherence to functional and technical performance specifications, quality standards, legal requirements, and health and safety guidelines.
Proactively manage relationships with internal and external clients.

Planning and Coordination:

• Review project deliverables to ensure alignment with labor, material, and technical requirements.
• Coordinate and conduct site visits, meetings, and surveys.
• Collaborate with clients throughout the project lifecycle.

Reporting and Documentation:

• Provide internal and external project progress reports.
• Prepare and maintain project paperwork and reports.
• Ensure comprehensive documentation of all technical aspects throughout the project.

Financial Management:

• Monitor project costs, ensuring monthly/periodic valuations and applications are processed.
• Implement project cost control measures.
• Facilitate project variation and cost control processes.

Project Completion and Handover:

• Deliver a fully functional AV system to the end user.
• Coordinate the handover process and provide training as required.
• Obtain client team sign-off and ensure timely invoicing.

Health and Safety Compliance:

• Ensure strict adherence to health and safety regulations specific to each project.

Qualifications and Experience:

Proven experience in managing complex Audio Visual projects.
Strong understanding of technical design implementation and project delivery.
Excellent communication and interpersonal skills.
Ability to travel to project sites and attend design team meetings.

Job Title: Senior AV Technician

Location: London, UK

Our client is a leading global audio-visual integrator who offer a wide range of AV & Event services to both the corporate and public sector. They are a growing business with over 600 team members across the globe.

Role Overview: They are seeking a Senior AV Technician to join their dynamic team in London. As a key representative you will take on the responsibility of monitoring the AV Mailbox and AV Ticketing system, handling AV telephone enquiries, conducting daily room checks, meet and greets, basic VC/AV meeting setups, and providing 1st/2nd line support for technical issues.

This position is based within our end user's organization, which consistently invests in state-of-the-art technologies, services, and training. As one of our many openings, this role offers an exciting opportunity for an exceptional Senior AV Technician to contribute to an established operation and drive service enhancements.

Key Responsibilities:

• Provide individualized support to users at all levels of seniority on Audio-Visual equipment, connectivity, and applications.
• Conduct daily morning meeting room testing of all deployed technologies.
• Set up and support meetings and conferences as required.
• Handle and track all AV fault-related tickets raised via the ticketing system, monitoring them through the lifecycle to conclusion.
• Create comprehensive reporting procedures to the account manager when required.
• Attend client service reviews with the account manager and client.
• Track and manage all AV requests received via dedicated AV phone and email.
• Provide 1st/2nd line troubleshooting of any AV system failures.
• Demonstrate experience and a good understanding of all technologies deployed.
• Set up, test, operate, and install/deinstall audio-visual and video conference equipment.
• Support events, including preparation, rehearsals, and coordination of rental equipment.
• Manage onsite service deliverables in conjunction with help desk teams.
• Conduct inventory management of consumables and stock holding of on-site critical spares.
• Own the service and become the main point of contact for all stakeholders.
• Ensure the delivery of all managed service SLAs.

Desirable Experience:

• Minimum of three years of corporate experience.
• Extensive knowledge of Audio-Visual systems and technologies.
• In-depth understanding of meeting room audio and video conferencing systems.
• Excellent communication, time management, presentation, and organizational skills.
• Enthusiastic and self-motivated.
• Ability to establish productive relationships with people at all levels.
• Initiative-driven problem solver.
• Customer-focused with a strong ability to interact with individuals in a friendly, welcoming, and helpful manner.

Position: Audio Visual Installation Engineer

Key Tasks & Responsibilities:

• Lead projects and oversee the commissioning of corporate AV solutions.
• Install a variety of AV equipment in diverse environments, including projection systems, display screens, interactive technologies, audio solutions, switching devices, video scalers, signal extenders, and digital signage.
• Build and wire equipment racks with precision and attention to detail.
• Utilize PC skills for programming touch panels and ensuring seamless system operation.
• Stay informed about product firmware updates and implement them as needed.
• Provide engineering health and safety training and maintain a high level of knowledge in this area.
• Manage both internal and external engineers, fostering a collaborative and efficient working environment.
• Effectively manage diaries to coordinate project timelines and engineer schedules.

Qualifications:

• Minimum of 2-3 years of experience in the Audio Visual Installation field.
• Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Excellent communication and interpersonal skills, demonstrating a professional and customer-focused approach.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Proactive and resourceful, capable of working independently and as part of a team in a fast-paced environment.

Job Title: AV Services Manager

Key Responsibilities:

Service Delivery Ownership:

Take full ownership of day-to-day service delivery in meeting rooms and AV-enabled spaces used by clients and partners. Ensure an outstanding meeting room AV experience for all stakeholders. Responsible for service deliverables by large onsite engineering teams.

Client Interaction:

Act as the primary point of contact onsite for the client. Provide consultation and advice to clients on various matters. Offer senior-level technical support at the point of escalation.

Operational Coordination:

Coordinate between teams, including the technical helpdesk, field service, projects teams, and client liaison. Manage onsite BAU team/s, including staff management, rota planning, onboarding, and training of new staff members.

Training and Compliance:

Identify and support training requirements or skills gaps within the BAU team. Ensure the whole team is Health & Safety compliant

Reporting and Documentation:

Provide comprehensive reporting to the Senior Account Manager. Attend monthly service review meetings. Collate and report client-related statistical data. Create and maintain department documents, including SOPs.

Project Coordination:

Coordinate project work as required, including client liaison, on-site coordination, PO generation, and implementation.

Continuous Improvement:

Proactively drive service improvements whenever possible.

Desirable Skills:

Experience in using Zoom with Breakout rooms for high-profile hybrid meetings.

Good technical knowledge of corporate meeting room AV technologies.

In-depth experience in using ticket management systems.

Managerial experience, particularly in managing a large team of onsite engineers across multiple locations.